Red Ring on Alexa: Troubleshooting Guide

Are you facing trouble with your Alexa device lately? Is the red ring on Alexa giving you a hard time, and you’re unsure how to fix it?

The red ring on Alexa is a common problem many users face, but it can be easily fixed.

We’ll guide you through troubleshooting techniques and share some alternative solutions to help get your Alexa device back up and running in no time.

What is the Red Ring on Alexa?

The red ring on Alexa is a light indicator that appears on the top of your device. It’s called the “red ring of death” by some users, as it indicates an issue with your device.

When you see the red ring around your Alexa, it means one of three things: there’s no internet connection, a problem with Wi-Fi connectivity, or an issue with the device itself.

If your Alexa device loses its internet connection for any reason, you’ll see a pulsing red ring around the top rim. This usually happens when there are issues with your router or ISP. You can try restarting both devices to fix this problem.

Another reason for seeing a red ring on Alexa could be due to Wi-Fi connectivity issues. In such cases, you might need to move your device closer to the router or use an Ethernet cable to improve signal strength.

After troubleshooting, if your Alexa still has a red ring, contact Amazon customer support for further assistance.

How to Fix the Red Ring on Alexa

Don’t worry if Alexa has a red ring. It usually means the device needs repair. Fix Alexa’s red ring with these easy steps.

  • Check if your internet connection is working properly. Since Alexa relies heavily on an active Wi-Fi network, it may not function correctly without proper connectivity. If there’s an issue with your router or modem, try resetting them by unplugging the power cord and then plugging it back in after 30 seconds.
  • Ensure that your Alexa app is up-to-date. The latest version of the app has many bug fixes and improvements that could resolve issues related to devices like Echo Dot or Echo Show.
  • Ensure all cables and connectors are securely plugged into their respective ports on the device and its power adapter.
  • Reset your device. This involves simultaneously holding the Echo’s microphone off and volume down buttons for around 20 seconds until its light ring turns orange.

After this, it should reset to factory settings and operate as normal.

If none of these work, contact Amazon support.


The Red Ring on Alexa can be frustrating, but it’s not the end of the world. By following this troubleshooting guide and exploring some alternative solutions, you should be able to fix your device in no time.

Remember to check for updates regularly and keep your Alexa device well-maintained to avoid future issues.

If none of these solutions work for you, don’t hesitate to contact Amazon customer support for further assistance. They have a team of experts trained to handle any problems with their devices and are always willing to help.


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